Enso Order & Delivery Policy

Orders placed before 5 pm from Monday to Friday (excluding public holidays) will be dispatched the same day.

Standard Delivery:

Orders will be delivered within 24-48 hours within Spain under regular conditions.

Orders During Holidays & After-Hours:

Orders placed after 5 pm, on public holidays, or during festivities will be processed on the next working day.

These orders will be delivered within 72 hours within Spain.

Delivery Charges:

For orders totaling 45 euros or above, delivery is free.

A delivery fee of 5 euros applies for orders below 45 euros.

Returns & Refund Policy

Time Frame for Returns:

Customers have a 14-day window from the receipt of the goods to initiate a return, in line with Spanish consumer protection laws.

Conditions for Return:

Returned items must be in their original, unused condition, and in their original packaging.

Any damaged or used items may be exempt from returns or may incur a restocking fee.

Refunds:

Once the return is received and inspected, customers will be notified of the approval or rejection of their refund.

If approved, refunds will be processed, and a credit will be automatically applied to the original payment method within 14 days.

Return Shipping:

Unless the return is due to a mistake on Enso's part (e.g., damaged or incorrect item), customers are responsible for return shipping costs.Email Notifications Policy

Order Confirmation:

Upon successfully placing an order, customers will receive an initial confirmation email. This will include an estimated delivery time based on our standard delivery criteria.

Delivery Update:

As the order progresses, a subsequent email will be dispatched with the exact delivery date and time to keep our customers informed.